11k Privacy Policy for Filipino Players

When you register for an account on the 11k platform, we collect personal information that is necessary to verify your identity and provide you with a safe, personalised experience. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect payment-related information such as your GCash or Maya account details, which are required to process deposits and withdrawals securely. During your use of the platform, we automatically gather technical data including your device type, browser version, IP address, and session activity logs — this helps us detect unusual behaviour and protect your account from unauthorised access. If you contact our support team, we may retain records of those conversations to improve our service quality and resolve any disputes that may arise. We do not collect any information beyond what is reasonably necessary to operate the platform and comply with applicable regulations in the Philippines.

The personal information you provide is used primarily to create and manage your 11k account, process financial transactions, and deliver the entertainment services you have signed up for. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform — these communications are essential and cannot be opted out of while your account remains active. Your activity data helps us personalise your experience on the platform, such as surfacing games and features that are relevant to your preferences as a Filipino player. We may also use aggregated, anonymised data for internal analytics and platform improvement purposes, though this data cannot be used to identify you individually. If you have opted in to receive promotional communications, we may use your email or mobile number to send you relevant offers — you can withdraw this consent at any time by contacting our support team. We will never use your personal information for purposes that are incompatible with those described in this Privacy Policy without first obtaining your explicit consent.

11k does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share your data with trusted third-party service providers who assist us in operating the platform — such as payment processors, identity verification services, and technical infrastructure providers — but only to the extent necessary for them to perform their specific functions. All third-party partners we work with are contractually required to handle your data securely and in accordance with applicable data protection standards. In certain circumstances, we may be legally required to disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if we receive a valid legal request or are obligated to do so under applicable law. If 11k undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, though you will be notified of any such change in advance. Outside of these specific scenarios, your personal information remains strictly within the 11k platform and is not shared with any external parties.

We take the security of your personal information seriously and have implemented a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and the 11k platform is encrypted using industry-standard protocols, ensuring that your login credentials and payment details are protected during every session. Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their job functions, and all staff are trained on data handling best practices. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our members. In the unlikely event of a data breach that poses a risk to your rights or interests, we will notify affected users promptly and take immediate steps to contain and remediate the incident. While we make every reasonable effort to protect your data, we also encourage you to use a strong, unique password for your 11k account and to never share your login credentials with anyone.

As a user of the 11k platform based in the Philippines, you have a number of rights in relation to your personal data that we are committed to upholding. You have the right to access the personal information we hold about you at any time by submitting a request to our support team via live chat or email. If any of your personal details are inaccurate or out of date, you have the right to request that we correct them promptly — keeping your information accurate also helps ensure that your account functions smoothly. You may request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations we are required to comply with. You also have the right to object to or restrict certain types of data processing, including the use of your information for direct marketing purposes. If you wish to exercise any of these rights, please contact our support team and we will respond to your request within a reasonable timeframe. We are committed to making this process as straightforward as possible for all Filipino members.

The 11k platform uses cookies and similar tracking technologies to enhance your browsing experience, maintain your session state, and gather anonymised usage data that helps us improve the platform over time. Essential cookies are required for the platform to function correctly — for example, they allow you to stay logged in during your session and ensure that your preferences are remembered between visits. We also use analytical cookies to understand how Filipino players interact with different parts of the platform, which helps us identify areas for improvement and optimise the overall user experience. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some features on the platform. We do not use cookies to track your activity across third-party websites or to build advertising profiles. By continuing to use the 11k platform after being informed of our cookie practices, you consent to the use of cookies as described in this Privacy Policy.

11k reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered members through the platform or via their registered contact details. We encourage you to review this Privacy Policy periodically so that you remain informed about how we are protecting your personal information. Your continued use of the 11k platform after any changes have been published constitutes your acceptance of the updated Privacy Policy. If you disagree with any changes, you should stop using the platform and contact our support team to discuss your account options. The most current version of this Privacy Policy will always be available on this page for your reference.