Play Smart, Stay in Control
11k Responsible Gaming: Keeping Filipino Players Safe
At 11k, we believe that entertainment should always be enjoyable and within your control. Our Responsible Gaming commitment means we provide every Filipino player with the tools, information, and support needed to keep gaming a fun and healthy activity. Whether you want to set spending limits, take a break, or simply learn more about safe play habits, this page has everything you need. If you ever feel that gaming is becoming a concern, our support team is available 24/7 and our FAQ page covers common questions about account controls.
Tools Built for You
Take Charge of How You Play
11k gives every Filipino player practical tools to manage their gaming activity. These features are available directly through your account settings and can be adjusted at any time. Responsible gaming starts with awareness — and we make it easy to stay informed and in control.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you deposit into your 11k account. Once your chosen limit is reached, no further deposits will be accepted until the period resets. This is one of the most effective ways to keep your spending predictable and within your personal budget. You can request a limit reduction at any time and it takes effect immediately. Increasing a limit requires a short cooling-off period to ensure the decision is considered carefully.
Session Time Reminders
Losing track of time is easy when you are enjoying your favourite games. Our session time reminder feature sends you a notification after a set period of play, prompting you to take a break and reassess. You can configure the reminder interval to suit your own habits — whether that is every 30 minutes or every two hours. Regular breaks help you stay refreshed and make more mindful decisions about your gaming session. This feature is available to all registered Filipino members at no extra cost.
Self-Exclusion
If you feel you need a longer break from gaming, our self-exclusion option lets you temporarily or permanently close access to your 11k account. You can choose a self-exclusion period ranging from one week up to five years, or opt for a permanent closure. During the exclusion period, you will not be able to log in, deposit, or receive any promotional communications from us. We take self-exclusion requests seriously and process them promptly. If you need help initiating this process, our support team is ready to assist you at any time.
Loss Limits
A loss limit lets you define the maximum amount you are comfortable losing within a set timeframe. Once that threshold is reached, your account will be restricted from further play until the period resets. This tool is particularly useful for players who want a firm financial boundary without stopping play entirely. Loss limits can be set for daily, weekly, or monthly periods and take effect as soon as they are confirmed. Reducing your loss limit is instant, while increases follow a review period for your protection.
Reality Checks
Reality checks are periodic on-screen messages that appear during your gaming session to remind you how long you have been playing and how your balance has changed. These gentle prompts encourage you to pause and reflect before continuing. You can set the frequency of reality checks in your account preferences, making them as frequent or infrequent as you find helpful. Many Filipino players find that even a brief moment of reflection helps them make more intentional choices about their session. Reality checks are a simple but powerful tool for maintaining healthy gaming habits.
24/7 Support Access
Our dedicated support team is available around the clock to assist with any responsible gaming concerns you may have. Whether you want help setting up a limit, need guidance on self-exclusion, or simply want to talk through your options, we are here for you. You can reach us via live chat directly on the platform at any time of day or night. We treat all responsible gaming enquiries with the utmost care, confidentiality, and respect. No question is too small — your wellbeing is always our priority.
Know the Warning Signs
Recognising When Gaming Stops Being Fun
For most Filipino players, gaming on 11k is a relaxing and entertaining pastime. However, it is important to be aware of the signs that gaming may be becoming a problem. Early recognition is the first step toward getting the right support. Review the points below honestly — if several of them apply to you or someone you know, it may be time to reach out for help.
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Spending more than you can afford
Using money set aside for rent, food, bills, or other essentials to fund gaming sessions is a serious warning sign that should not be ignored.
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Chasing losses
Continuing to play in an attempt to win back money you have already lost often leads to larger losses and increased frustration. This pattern is one of the most common signs of problem gambling.
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Neglecting responsibilities
If gaming is causing you to miss work, neglect family obligations, or withdraw from social activities, it may have moved beyond healthy entertainment.
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Feeling anxious or irritable when not playing
Experiencing strong urges to play, or feeling restless and irritable when you are unable to access gaming, can indicate a dependency that warrants professional attention.
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Hiding gaming activity from others
Feeling the need to conceal how much time or money you spend on gaming from family members or friends is often a sign that you already sense something is wrong.
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Borrowing money to gamble
Taking out loans, borrowing from friends or family, or using credit to fund gaming sessions is a clear indicator that gaming has become financially harmful and help should be sought immediately.
We Are Here for You
Need Help or Have Questions?
If you have concerns about your gaming habits or want to learn more about the tools available to you, our support team and FAQ section are the best places to start. 11k is committed to providing a safe, enjoyable experience for every Filipino player — and that means being here when you need us most. You can also visit our FAQ page for detailed guidance on account controls, limits, and self-exclusion procedures.